What is a management system?

A management system is a way in which an organization manages the inter-related elements of its business in order to achieve its objectives. These objectives can relate to a number of different topics, including product or service quality, operational efficiency, environmental performance, health and safety in the workplace and many more. The level of complexity of the system will depend on each organization’s specific context.

The ISO model

ISO management system standards (MSS) help organizations improve their performance by specifying repeatable steps that organizations consciously implement to achieve their goals and objectives and to create an organizational culture that reflexively engages in a continuous cycle of self-evaluation, correction and improvement of operations and processes through heightened employee awareness and management leadership and commitment.

Research shows that businesses that adopt and certify to best practice, as outlined in internationally-recognized standards, reap substantial benefits:

75% experienced improved customer service

77% boosted their performance

74% acquired new customers and retained existing clients

44% achieved cost savings.


Harvard studies underscore these findings and identified ISO 9001 adopters, for example, having faster sales growth, increased employment and fewer workplace injuries.

Benefits of an effective management system

  • More efficient use of resources and improved financial performance,
  • Improved risk management and protection of people and the environment, and
  • Increased capability to deliver consistent and improved services and products, thereby increasing value to customers and all other stakeholders.

MSS standards can be implemented by any organization, large or small.


Certification to management system standards is not a requirement. You can benefit from implementing these standards without being certified to them. However, if you are looking to get certified to one or more of ISO management system standards, then you need to get in touch with an external certification body.

CONSULTIVO does not perform ISO Management System Standards Certification.

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Consulting - Management system standards

We do consulting for a number of ISO management system standards, each focusing on different issues affecting global business.