Why Quality is important for you

Quality is fitness for use; Quality is meeting and exceeding customer requirements. In an organisation, concept of quality is a management approach to long–term success through process management & customer satisfaction. Members of an organization participate in improving processes, products, services, and the culture in which they work. The methods for implementing this approach come from the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Kaoru Ishikawa, and Joseph M. Juran.

When implemented, it helps your organisation in the following way

Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Total quality management can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses leadership, strategy, people, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
Our customized solutions include

Consulting / handholding / system development

Consultivo’s role as advisor and support resource helps our customers to prepare for Certification Audits as per different National & International Standards like ISO 9001 and practices like 5S, Lean etc.

Independent Supply chain assessment (second party) & vendor evaluation

Independent Assessment is an effective way of identifying both good practices and areas for improvement within an organisation’s Quality Management System.

Our second party supply chain services offer tailored client-specific assessment solutions to give you an additional level of assurance over and above your certified management system(s) that organisations serving your supply chain are operating to a consistently high level.
Through our audits, we identify opportunities for performance improvements. The audit process involves an in-depth examination of the entire Quality Management System.


Quality of training is the most important factor that helps your organisation to improve and excel through competence development and capacity building. Training helps both implementation and maintenance of the Quality Management System.

ISO 9001 – Quality Management System


The foundation of a quality organization is the concept of the customer and supplier working together for their mutual benefit. For this to become effective, the customer-supplier interfaces must extend into, and outside of, the organization, beyond the immediate customers and suppliers.

A QMS can be described as a set of co-ordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance.

Process Improvement Tools Like Lean, TQM, Six Sigma & 5S


An approach to implement company wide Quality Control initiatives with a view to achieve improved and consistent product quality, process efficiency and customer satisfaction. Helps an organization in its journey towards Business excellence.

The approach can be equally applied to all kinds of Organizations Big or small, offering Products or services.

Business Excellence Model


Business Excellence is a strategy that makes quality an integral part of the way business is designed

Goes beyond the quality of products and services, and takes on a broader meaning of maximizing the effectiveness of the business in meeting or exceeding customer value expectations and using continuous improvement to drive business results.


Business Responsibility Reporting

Business Responsibility Report (B R Report) is a disclosure of adoption of responsible business practices by a listed company to all its stakeholders. This is important considering the fact that these companies have accessed funds from the public, have an element of public interest involved, and are obligated to make exhaustive disclosures on a regular basis.

In the larger interest of public disclosure regarding steps taken by listed companies from Environmental, Social and Governance (“ESG”) perspective, Securities and Exchange Board of India (SEBI) had mandated inclusion of BR Reports as part of the Annual Reports of listed companies. It is mandatory for top 100 listed companies, based on market capitalisation at BSE and NSE as on March 31, 2012, to disclose the BR Reports from financial year ending on or after December 31, 2012. Other listed companies can voluntarily disclose BR Reports as part of their Annual Reports.




Business Process Reengineering (BPR)

The challenge of performance in terms of efficiency and effectiveness presents a significant element of risk to any organisation. And an organisation performance is greatly dependent on its system, process and people.

So, worldwide, organisations are increasingly turning to bespoke solutions to further enhance the level of process performance.

Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.

Here, we start with a fresh and objective oriented perspective and rethink existing processes to deliver more value to the customer, be it internal or external. Companies reduce organizational layers and eliminate unproductive activities through redesigning functional organizations into cross-functional teams and by using technology to improve data dissemination and decision making.


Engage with our training programs

Today’s corporate houses have to balance change, resource limitations and ecosystem degradation. Sustainability is a business approach that creates long-term stakeholder value by appropriately managing risks and optimizing opportunities across the triple bottom line of people, planet and profit. Sustainability is fundamental to modern-day business. By operating sustainably, business can not only alleviate its negative impacts on society and the environment, it can stimulate positive change. But what does it mean to operate sustainably? How can business secure competitive advantage through sustainability? How should companies tell their sustainability story and interact meaningfully with their stakeholders? How can companies maximize the value of their assurance?
To answer the above questions and in order to capitalize on your sustainability investments you need educated and engaged people that are aligned with your goals. We will help you in educating your people on the business case for sustainability and key sustainability topics as well as empower them to implement sustainability in their daily jobs.

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